A2P 10DLC Best Practices

Designed to follow industry messaging standards and carrier requirements for application-to-person messaging.

Secure Infrastructure

SSL-encrypted website and secure call forwarding system to protect your customers' data.

One-to-One Messaging

All messages are customer-care focused, personalized responses, never bulk promotional content.

Opt-Out Ready

Every message includes clear STOP instructions for easy opt-out, respecting customer preferences.

SSL Secured • Data Protected • Privacy First

Services

Professional SMS follow-up for local businesses. Turn missed calls into booked appointments with personalized, compliant messaging.

allenassistants SMS Services is a trade name of Allen ENT LLC, an Oregon Limited Liability Company, registered at 2300 NE 4th ST, 5844 Bend, OR 97708.

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Legal

Designed to follow A2P 10DLC messaging best practices

Terms & Conditions

Last Updated: January 26, 2026

Agreement to Terms

By accessing or using the services provided by Allen ENT LLC ("Company," "we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Description of Services

We provide an SMS assistant service that helps local businesses follow up on missed phone calls using one-to-one, customer-care text messages. Our service includes:

Automated SMS responses to missed calls
Appointment booking link delivery
Booking confirmations and reschedule notices
Customer care messaging on behalf of your business

SMS Messaging Consent and Compliance

Our SMS services are used solely for transactional customer service purposes.

By calling the business number or missing a call, you consent to receive a one-time automated customer service text message from our assistant to help with your inquiry.

Message frequency varies based on your business activity and customer interactions. Messages are sent only in response to missed calls or for appointment-related communications. We do not send promotional or marketing messages.

Msg & data rates may apply.

To opt out, reply STOP. For assistance, reply HELP.

SMS Messaging Terms

Our Messaging Standards To ensure the highest level of consumer protection, Allen Assistants requires all clients to adhere to the following opt-in standards:
Voicemail/IVR Notice: All clients must include a verbal disclosure in their greeting: "By calling this number and missing a call, you consent to receive a one-time automated customer service text message from our assistant to help with your inquiry. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for assistance."
Consent: We only trigger messages based on a direct inbound action (a phone call) initiated by the consumer.
Transparency: Every initial message identifies the brand name and the assistant service .

Opt-Out Instructions

STOP: To stop receiving SMS messages from our service, reply STOP to any message. You will receive a confirmation message and will no longer receive SMS communications from us. Standard message and data rates may apply to the STOP message.

Help & Support

HELP: For assistance with our SMS service, reply HELP to any message or contact us at support@allenassistants.com. You may also call us at (541) 699-8864 (Monday-Friday, 9am-5pm PST).

Message Frequency

Message and Data Rates

Standard message and data rates may apply to all SMS messages sent and received through our service. Please check with your mobile carrier for details about your messaging plan.

User Responsibilities

As a user of our services, you agree to:

Provide accurate and complete information during registration
Maintain the confidentiality of your account credentials
Use the service only for lawful business purposes
Comply with all applicable laws and regulations regarding SMS communications
Ensure you have proper consent from your customers to receive messages

Prohibited Uses

You may not use our services to:

Send spam, promotional, or marketing messages
Harass, threaten, or harm any person
Violate any applicable laws or regulations
Transmit any unlawful, harmful, or objectionable content

Limitation of Liability

To the fullest extent permitted by law, Allen ENT LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

Indemnification

You agree to indemnify and hold harmless Allen ENT LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify you of any material changes by posting the updated terms on our website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions.

Contact Information

For questions about our services, policies, or SMS compliance, please contact:

Allen ENT LLC
registered at: 2300 NE 4th ST, 5844
Bend, OR 97708
Email: support@allenassistants.com
Phone: (541) 699-8864